Who this work is for

For a clinic whose enquiries do not become consultations, or whose patients go quiet after a procedure.

What the work covers and what you receive

First enquiry to aftercare, mapped as it runs rather than as the process document claims, with every handoff named. Patient journeys leak at the handoffs nobody owns, usually between enquiry and consultation, then again between procedure and follow-up. We define what each handoff must carry forward so the next person is not beginning again from nothing. You end with a mapped pathway, the information each stage has to pass on, and a contact centre structure and quality standard that match it.