Escalation paths that work and paths that stall
An escalation path works when every trigger has a named owner, a time limit and proof of action. How a clinic network stops patient requests stalling.
Consulting / Service
Operating standard design for a multi-site network
Operating standard design is the work of writing down what every clinic in a network must do the same way, and what each site may decide for itself.
Who this work is for
For an operator running clinics in more than one location, owned or franchised, who can see that quality differs between sites.
What the work covers and what you receive
We separate the small set of things that must be identical in every location from the larger set a local team should decide for itself, then write only the first as standard. The work covers the evidence each site keeps, who reviews it, and the route a problem takes when a site cannot solve it locally. You end with a standard your managers can follow on a busy day, an evidence list nobody has to invent under pressure, and an escalation route with an owner at every step.
Where the work is done
Rolston Paul is based in New Delhi, India. The first conversation is one call. Write to info@rolstonpaul.com and say what you are trying to fix.
Other ways to reach me