Voice bots in a clinic: the questions I ask before any pilot

Film

Chapters

1. 0:00 The business argument is easy
2. 0:14 What am I actually fixing
3. 0:27 Is the bottleneck the phone or the diary?
4. 0:40 Scope: what may it do, what may it never do
5. 1:06 Worse than a hold queue
6. 1:16 The questions I put to the vendor
7. 1:37 Worse than no bot
8. 1:48 The pilot design
9. 2:00 The human veto, written down
10. 2:11 When a patient needs a person

The field note

• Voice bots in a clinic: the questions I ask before any pilot