The five-part instruction: trigger, owner, action, proof, escalation

Film

Chapters

1. 0:00 Stop writing prose and start writing instructions
2. 0:18 The five parts
3. 0:32 The step nobody owns is the step nobody does
4. 0:48 Take a patient returning home
5. 1:13 Why the usual document does not survive contact
6. 1:35 Trigger
7. 1:49 Owner
8. 2:05 Action
9. 2:20 Proof
10. 2:39 Escalation
11. 2:56 Escalation is a permission, not a phone number
12. 3:13 A trap with a phone number written on it
13. 3:23 Proof is the part people cut first, and it is the part that pays
14. 3:37 A Monday morning pass through your worst SOP
15. 4:11 What you actually control

The field note

• The five-part instruction: trigger, owner, action, proof, escalation