The first call: an inbound script that respects the patient

Film

Chapters

1. 0:00 A short list of obligations
2. 0:21 The first international call
3. 0:47 A route to clinical judgement
4. 1:12 Silence is the cheapest thing in the script
5. 1:34 The concern the patient is trying to explain
6. 1:42 The first call card
7. 2:16 Ownership plus a window
8. 2:28 Write down what was said
9. 2:46 The rest is weather

The field note

• The first call: an inbound script that respects the patient