The consultation is a clinical event

Film

Chapters

1. 0:00 It should not be built around securing a deposit
2. 0:31 Three places
3. 0:49 Understand the question the patient is bringing
4. 1:11 Leave room for no treatment
5. 1:30 Use the expectation record
6. 1:50 Free to change the plan
7. 2:02 Decide before committing to travel
8. 2:28 Review the consultation on its own merits
9. 2:45 Duties an Operations Head can act on now

The field note

• The consultation is a clinical event