Rebuilding an operations manual: six volumes, one voice

Film

Chapters

1. 0:00 An archive with a cover on it
2. 0:13 One document, in one voice
3. 0:32 What six volumes actually looked like
4. 0:52 Nobody owns a problem that is nobody's job
5. 1:02 They used it, and got different answers
6. 1:13 The same consent step in a different order
7. 1:31 Length was not the problem. Voice was.
8. 1:47 Whichever one is nearest to hand
9. 1:59 The five pass rebuild
10. 2:13 Fix nothing yet
11. 2:32 One pen
12. 2:50 One owner per section
13. 2:57 Retirement
14. 3:06 What actually changed
15. 3:16 An operating discipline

The field note

• Rebuilding an operations manual: six volumes, one voice