Automation in Indian Clinics: What to Automate and What to Keep Human

Deep dive

Chapters

1. 0:00 Introduction
2. 0:36 A performance dashboard that people stop arguing with
3. 2:35 Automating patient communication without automating the relationship
4. 4:33 Buy, build or refuse: an automation decision that survives the demo
5. 6:41 A second surgical platform makes the business case harder
6. 8:15 Closing: what to keep

The field notes

• A performance dashboard that people stop arguing with
• Automating patient communication without automating the relationship
• Buy, build or refuse: an automation decision that survives the demo
• A second surgical platform makes the business case harder