One promise, many clinics: writing a franchise operating standard that travels

Film

Chapters

1. 0:00 Fixing the promise and freeing the method
2. 0:08 Audit the evidence, not the intention
3. 0:21 A thick document looks like control
4. 0:30 A manual is not a standard
5. 0:40 Separate the promise from the method
6. 0:57 A site that fails the standard and hides it
7. 1:12 The four line standard
8. 1:33 A preference wearing a uniform
9. 1:45 Monday morning version
10. 2:02 Proof beats inspection
11. 2:15 Build the evidence into the flow
12. 2:35 Willingness to tick
13. 2:45 Let sites adapt, but make them ask
14. 3:06 An accountable process

The field note

• One promise, many clinics: writing a franchise operating standard that travels