Lead to surgery: the seven handoffs where clinics lose patients

Film

Chapters

1. 0:00 A form at 9.40pm
2. 0:15 Seven handoffs
3. 0:31 Before the flight to India
4. 0:53 1. Enquiry to first human contact
5. 1:21 2. First contact to qualified conversation
6. 1:55 3. Booking to attendance
7. 2:29 4. Phone team to clinical consultation
8. 3:07 5. Consultation to decision
9. 3:52 6. Decision to surgery day
10. 4:28 7. Surgery to the long follow-up
11. 5:17 The rule underneath all seven
12. 5:33 Paper first, then the CRM

The field note

• Lead to surgery: the seven handoffs where clinics lose patients

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