Holding the standard when the franchisee owns the P&L

Film

Chapters

1. 0:00 A promise the patient can check
2. 0:10 One brand
3. 0:19 Two groups of standards
4. 0:28 Optional
5. 0:36 Rarely the enemy
6. 0:45 One ladder for every owner
7. 1:00 The real standard
8. 1:07 Have we each done our part
9. 1:20 Behave like one provider

The field note

• Holding the standard when the franchisee owns the P&L