Escalation paths that work and paths that stall

Film

Chapters

1. 0:00 Escalation paths
2. 0:05 A single, documented flow
3. 0:16 Three columns
4. 0:31 Proof before the deadline
5. 0:42 Ambiguity invites delay
6. 0:58 How to route missing documents
7. 1:18 Cross-time-zone handovers
8. 1:33 Audit and evolve the path
9. 1:46 Status to the patient
10. 2:02 Before a patient feels ignored

The field note

• Escalation paths that work and paths that stall