Doer to enabler: the hardest transition in operations

Film

Chapters

1. 0:00 The desk looks strong and is in fact fragile
2. 0:14 The skill that earned the promotion
3. 0:28 What changes when the doer becomes the manager
4. 0:44 A set of standards, owners and checks
5. 1:00 Why the patient pays when the manager keeps doing
6. 1:21 So the gap is built into the system
7. 1:33 How I would hand over my own work
8. 2:07 Sort the list by risk rather than by comfort
9. 2:19 I write the standard in plain words
10. 2:32 The case they found hardest
11. 2:39 A desk is ready
12. 2:46 The trade-off I would accept
13. 3:04 I do not quietly keep the task
14. 3:16 What I would count to know the shift is real
15. 3:36 The doer with a better title
16. 3:48 The same at two in the morning as at noon

The field note

• Doer to enabler: the hardest transition in operations