From First Call to Surgery: The Patient Journey in Indian Medical Travel

Deep dive

Chapters

1. 0:00 Introduction
2. 0:35 Call calibration for international patient enquiries
3. 2:16 The first call: an inbound script that respects the patient
4. 4:12 Handling medical sales objections without outrunning the evidence
5. 5:47 Lead to surgery: the seven handoffs where clinics lose patients
6. 7:38 Closing: what to keep

The field notes

• Call calibration for international patient enquiries
• The first call: an inbound script that respects the patient
• Handling medical sales objections without outrunning the evidence
• Lead to surgery: the seven handoffs where clinics lose patients