https://rolstonpaul.com/writing/reading-an-industry-census-like-an-operatorhttps://rolstonpaul.com/media/video/reading-an-industry-census-like-an-operator/part1.jpgReading an industry census like an operator (Part 1 of 3)A number earns its place in the plan when its meaning survives the footnote. A short video from the field note: Reading an industry census like an operator.https://rolstonpaul.com/media/video/reading-an-industry-census-like-an-operator/part1.mp4452026-08-26T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/reading-an-industry-census-like-an-operator/part2.jpgHow should an Operations Head use an industry census? (Part 2 of 3)How should an Operations Head use an industry census? A short video from the field note: Reading an industry census like an operator.https://rolstonpaul.com/media/video/reading-an-industry-census-like-an-operator/part2.mp4402026-08-26T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/reading-an-industry-census-like-an-operator/part3.jpgCan an industry average set a clinic's surgical capacity? (Part 3 of 3)Can an industry average set a clinic's surgical capacity? A short video from the field note: Reading an industry census like an operator.https://rolstonpaul.com/media/video/reading-an-industry-census-like-an-operator/part3.mp4422026-08-26T00:00:00+05:30yes https://rolstonpaul.com/writing/reviewing-surgical-quality-remotelyhttps://rolstonpaul.com/media/video/reviewing-surgical-quality-remotely/part1.jpgReviewing surgical quality when you cannot be in the room (Part 1 of 3)Say what was seen, what it may mean, and what happens next. The moment those blur into one verdict, the conversation becomes about the verdict. A short video from the field note: Reviewing surgical quality when you cannot be in the room.https://rolstonpaul.com/media/video/reviewing-surgical-quality-remotely/part1.mp4502026-08-26T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/reviewing-surgical-quality-remotely/part2.jpgCan surgical quality be reviewed remotely? (Part 2 of 3)Can surgical quality be reviewed remotely? A short video from the field note: Reviewing surgical quality when you cannot be in the room.https://rolstonpaul.com/media/video/reviewing-surgical-quality-remotely/part2.mp4392026-08-26T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/reviewing-surgical-quality-remotely/part3.jpgHow should feedback from a surgical review be structured? (Part 3 of 3)How should feedback from a surgical review be structured? A short video from the field note: Reviewing surgical quality when you cannot be in the room.https://rolstonpaul.com/media/video/reviewing-surgical-quality-remotely/part3.mp4382026-08-26T00:00:00+05:30yes https://rolstonpaul.com/writing/second-robot-harder-business-casehttps://rolstonpaul.com/media/video/second-robot-harder-business-case/part1.jpgA second surgical platform makes the business case harder (Part 1 of 3)A purchase decision includes the days when the equipment cannot be used. A short video from the field note: A second surgical platform makes the business case harder.https://rolstonpaul.com/media/video/second-robot-harder-business-case/part1.mp4382026-08-26T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/second-robot-harder-business-case/part2.jpgHow should a clinic evaluate a surgical device purchase? (Part 2 of 3)How should a clinic evaluate a surgical device purchase? A short video from the field note: A second surgical platform makes the business case harder.https://rolstonpaul.com/media/video/second-robot-harder-business-case/part2.mp4412026-08-26T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/second-robot-harder-business-case/part3.jpgWhat belongs in the cost of surgical equipment? (Part 3 of 3)What belongs in the cost of surgical equipment? A short video from the field note: A second surgical platform makes the business case harder.https://rolstonpaul.com/media/video/second-robot-harder-business-case/part3.mp4402026-08-26T00:00:00+05:30yes https://rolstonpaul.com/writing/the-consultation-is-a-clinical-eventhttps://rolstonpaul.com/media/video/the-consultation-is-a-clinical-event/part1.jpgThe consultation is a clinical event (Part 1 of 3)The booking process must leave the clinical decision free to change the plan. A short video from the field note: The consultation is a clinical event.https://rolstonpaul.com/media/video/the-consultation-is-a-clinical-event/part1.mp4402026-08-26T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/the-consultation-is-a-clinical-event/part2.jpgHow should a clinic organise an aesthetic consultation? (Part 2 of 3)How should a clinic organise an aesthetic consultation? A short video from the field note: The consultation is a clinical event.https://rolstonpaul.com/media/video/the-consultation-is-a-clinical-event/part2.mp4382026-08-26T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/the-consultation-is-a-clinical-event/part3.jpgWho should decide whether a patient is suitable for treatment? (Part 3 of 3)Who should decide whether a patient is suitable for treatment? A short video from the field note: The consultation is a clinical event.https://rolstonpaul.com/media/video/the-consultation-is-a-clinical-event/part3.mp4372026-08-26T00:00:00+05:30yes https://rolstonpaul.com/writing/what-a-doctor-training-calendar-has-to-solvehttps://rolstonpaul.com/media/video/what-a-doctor-training-calendar-has-to-solve/part1.jpgWhat a doctor training calendar actually has to solve (Part 1 of 3)Availability tells you when learning can happen. It cannot tell you why the hour deserves to exist. A short video from the field note: What a doctor training calendar actually has to solve.https://rolstonpaul.com/media/video/what-a-doctor-training-calendar-has-to-solve/part1.mp4502026-08-26T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/what-a-doctor-training-calendar-has-to-solve/part2.jpgHow do you build a training calendar for doctors? (Part 2 of 3)How do you build a training calendar for doctors? A short video from the field note: What a doctor training calendar actually has to solve.https://rolstonpaul.com/media/video/what-a-doctor-training-calendar-has-to-solve/part2.mp4422026-08-26T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/what-a-doctor-training-calendar-has-to-solve/part3.jpgWhat kinds of time does clinical training need? (Part 3 of 3)What kinds of time does clinical training need? A short video from the field note: What a doctor training calendar actually has to solve.https://rolstonpaul.com/media/video/what-a-doctor-training-calendar-has-to-solve/part3.mp4402026-08-26T00:00:00+05:30yes https://rolstonpaul.com/writing/why-clinical-sops-failhttps://rolstonpaul.com/media/video/why-clinical-sops-fail/part1.jpgWhy clinical SOPs fail, and the one change that fixes it (Part 1 of 3)People do not read procedures. They consult them, one decision at a time, with the work already in their hands. A short video from the field note: Why clinical SOPs fail, and the one change that fixes it.https://rolstonpaul.com/media/video/why-clinical-sops-fail/part1.mp4382026-08-26T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/why-clinical-sops-fail/part2.jpgWhy do clinical SOPs fail? (Part 2 of 3)Why do clinical SOPs fail? A short video from the field note: Why clinical SOPs fail, and the one change that fixes it.https://rolstonpaul.com/media/video/why-clinical-sops-fail/part2.mp4372026-08-26T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/why-clinical-sops-fail/part3.jpgWhat should every SOP instruction contain? (Part 3 of 3)What should every SOP instruction contain? A short video from the field note: Why clinical SOPs fail, and the one change that fixes it.https://rolstonpaul.com/media/video/why-clinical-sops-fail/part3.mp4402026-08-26T00:00:00+05:30yes https://rolstonpaul.com/writing/brand-protection-is-an-operations-jobhttps://rolstonpaul.com/media/video/brand-protection-is-an-operations-job/part1.jpgBrand protection is an operations job (Part 1 of 3)Brand protection is an operations job A short video from the field note: Brand protection is an operations job.https://rolstonpaul.com/media/video/brand-protection-is-an-operations-job/part1.mp4372026-08-27T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/brand-protection-is-an-operations-job/part2.jpgWho should own brand protection in a clinic network? (Part 2 of 3)Who should own brand protection in a clinic network? A short video from the field note: Brand protection is an operations job.https://rolstonpaul.com/media/video/brand-protection-is-an-operations-job/part2.mp4312026-08-27T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/brand-protection-is-an-operations-job/part3.jpgHow do you prioritise infringement cases? (Part 3 of 3)How do you prioritise infringement cases? A short video from the field note: Brand protection is an operations job.https://rolstonpaul.com/media/video/brand-protection-is-an-operations-job/part3.mp4302026-08-27T00:00:00+05:30yes https://rolstonpaul.com/writing/how-i-map-an-organisation-in-one-notebook-pagehttps://rolstonpaul.com/media/video/how-i-map-an-organisation-in-one-notebook-page/part1.jpgHow I map an organisation in one notebook page (Part 1 of 3)How I map an organisation in one notebook page A short video from the field note: How I map an organisation in one notebook page.https://rolstonpaul.com/media/video/how-i-map-an-organisation-in-one-notebook-page/part1.mp4352026-08-27T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/how-i-map-an-organisation-in-one-notebook-page/part2.jpgWhat is a domain map? (Part 2 of 3)What is a domain map? A short video from the field note: How I map an organisation in one notebook page.https://rolstonpaul.com/media/video/how-i-map-an-organisation-in-one-notebook-page/part2.mp4282026-08-27T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/how-i-map-an-organisation-in-one-notebook-page/part3.jpgHow do you decide what to fix first? (Part 3 of 3)How do you decide what to fix first? A short video from the field note: How I map an organisation in one notebook page.https://rolstonpaul.com/media/video/how-i-map-an-organisation-in-one-notebook-page/part3.mp4292026-08-27T00:00:00+05:30yes https://rolstonpaul.com/writing/lead-to-surgery-the-seven-handoffshttps://rolstonpaul.com/media/video/lead-to-surgery-the-seven-handoffs/part1.jpgLead to surgery: the seven handoffs where clinics lose patients (Part 1 of 3)Lead to surgery: the seven handoffs where clinics lose patients A short video from the field note: Lead to surgery: the seven handoffs where clinics lose patients.https://rolstonpaul.com/media/video/lead-to-surgery-the-seven-handoffs/part1.mp4342026-08-27T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/lead-to-surgery-the-seven-handoffs/part2.jpgWhere do clinics lose the most patients? (Part 2 of 3)Where do clinics lose the most patients? A short video from the field note: Lead to surgery: the seven handoffs where clinics lose patients.https://rolstonpaul.com/media/video/lead-to-surgery-the-seven-handoffs/part2.mp4382026-08-27T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/lead-to-surgery-the-seven-handoffs/part3.jpgHow fast should a clinic respond to a new enquiry? (Part 3 of 3)How fast should a clinic respond to a new enquiry? A short video from the field note: Lead to surgery: the seven handoffs where clinics lose patients.https://rolstonpaul.com/media/video/lead-to-surgery-the-seven-handoffs/part3.mp4302026-08-27T00:00:00+05:30yes https://rolstonpaul.com/writing/the-trust-gap-is-the-markethttps://rolstonpaul.com/media/video/the-trust-gap-is-the-market/part1.jpgThe trust gap is the market: how India can earn medical travel leadership (Part 1 of 3)Accountability is specific work that someone has agreed to do. A short video from the field note: The trust gap is the market: how India can earn medical travel leadership.https://rolstonpaul.com/media/video/the-trust-gap-is-the-market/part1.mp4372026-08-27T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/the-trust-gap-is-the-market/part2.jpgHow can India build trust in aesthetic medical tourism? (Part 2 of 3)How can India build trust in aesthetic medical tourism? A short video from the field note: The trust gap is the market: how India can earn medical travel leadership.https://rolstonpaul.com/media/video/the-trust-gap-is-the-market/part2.mp4392026-08-27T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/the-trust-gap-is-the-market/part3.jpgWhat does a medical travel coordinator own? (Part 3 of 3)What does a medical travel coordinator own? A short video from the field note: The trust gap is the market: how India can earn medical travel leadership.https://rolstonpaul.com/media/video/the-trust-gap-is-the-market/part3.mp4392026-08-27T00:00:00+05:30yes https://rolstonpaul.com/writing/what-a-doctors-certification-file-should-provehttps://rolstonpaul.com/media/video/what-a-doctors-certification-file-should-prove/part1.jpgWhat a doctor's certification file should prove (Part 1 of 3)What a doctor's certification file should prove A short video from the field note: What a doctor's certification file should prove.https://rolstonpaul.com/media/video/what-a-doctors-certification-file-should-prove/part1.mp4452026-08-27T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/what-a-doctors-certification-file-should-prove/part2.jpgWhat belongs in a surgical certification file? (Part 2 of 3)What belongs in a surgical certification file? A short video from the field note: What a doctor's certification file should prove.https://rolstonpaul.com/media/video/what-a-doctors-certification-file-should-prove/part2.mp4332026-08-27T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/what-a-doctors-certification-file-should-prove/part3.jpgHow many cases are enough for certification? (Part 3 of 3)How many cases are enough for certification? A short video from the field note: What a doctor's certification file should prove.https://rolstonpaul.com/media/video/what-a-doctors-certification-file-should-prove/part3.mp4342026-08-27T00:00:00+05:30yes https://rolstonpaul.com/writing/what-an-operator-sees-when-ai-walks-into-the-clinichttps://rolstonpaul.com/media/video/what-an-operator-sees-when-ai-walks-into-the-clinic/part1.jpgWhat an operator sees when AI walks into the clinic (Part 1 of 3)What an operator sees when AI walks into the clinic A short video from the field note: What an operator sees when AI walks into the clinic.https://rolstonpaul.com/media/video/what-an-operator-sees-when-ai-walks-into-the-clinic/part1.mp4362026-08-27T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/what-an-operator-sees-when-ai-walks-into-the-clinic/part2.jpgShould a clinic network adopt AI now or wait? (Part 2 of 3)Should a clinic network adopt AI now or wait? A short video from the field note: What an operator sees when AI walks into the clinic.https://rolstonpaul.com/media/video/what-an-operator-sees-when-ai-walks-into-the-clinic/part2.mp4332026-08-27T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/what-an-operator-sees-when-ai-walks-into-the-clinic/part3.jpgWhat should AI never decide in a clinic? (Part 3 of 3)What should AI never decide in a clinic? A short video from the field note: What an operator sees when AI walks into the clinic.https://rolstonpaul.com/media/video/what-an-operator-sees-when-ai-walks-into-the-clinic/part3.mp4282026-08-27T00:00:00+05:30yes https://rolstonpaul.com/writing/stoic-operating-discipline-for-people-who-run-clinicshttps://rolstonpaul.com/media/video/stoic-operating-discipline-for-people-who-run-clinics/part1.jpgOperating discipline for people who run clinics (Part 1 of 3)A commitment becomes useful when its owner and its conditions are visible. A short video from the field note: Operating discipline for people who run clinics.https://rolstonpaul.com/media/video/stoic-operating-discipline-for-people-who-run-clinics/part1.mp4402026-08-30T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/stoic-operating-discipline-for-people-who-run-clinics/part2.jpgHow should an Operations Head handle uncertainty? (Part 2 of 3)How should an Operations Head handle uncertainty? A short video from the field note: Operating discipline for people who run clinics.https://rolstonpaul.com/media/video/stoic-operating-discipline-for-people-who-run-clinics/part2.mp4382026-08-30T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/stoic-operating-discipline-for-people-who-run-clinics/part3.jpgWhat belongs in an operations decision record? (Part 3 of 3)What belongs in an operations decision record? A short video from the field note: Operating discipline for people who run clinics.https://rolstonpaul.com/media/video/stoic-operating-discipline-for-people-who-run-clinics/part3.mp4352026-08-30T00:00:00+05:30yes https://rolstonpaul.com/writing/voice-bots-in-a-clinic-the-questions-i-ask-before-any-pilothttps://rolstonpaul.com/media/video/voice-bots-in-a-clinic-the-questions-i-ask-before-any-pilot/part1.jpgVoice bots in a clinic: the questions I ask before any pilot (Part 1 of 3)Voice bots in a clinic: the questions I ask before any pilot A short video from the field note: Voice bots in a clinic: the questions I ask before any pilot.https://rolstonpaul.com/media/video/voice-bots-in-a-clinic-the-questions-i-ask-before-any-pilot/part1.mp4392026-08-31T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/voice-bots-in-a-clinic-the-questions-i-ask-before-any-pilot/part2.jpgShould a clinic use a voice bot to answer patient calls? (Part 2 of 3)Should a clinic use a voice bot to answer patient calls? A short video from the field note: Voice bots in a clinic: the questions I ask before any pilot.https://rolstonpaul.com/media/video/voice-bots-in-a-clinic-the-questions-i-ask-before-any-pilot/part2.mp4332026-08-31T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/voice-bots-in-a-clinic-the-questions-i-ask-before-any-pilot/part3.jpgWhat should a voice AI pilot measure? (Part 3 of 3)What should a voice AI pilot measure? A short video from the field note: Voice bots in a clinic: the questions I ask before any pilot.https://rolstonpaul.com/media/video/voice-bots-in-a-clinic-the-questions-i-ask-before-any-pilot/part3.mp4312026-08-31T00:00:00+05:30yes https://rolstonpaul.com/writing/one-promise-many-clinics-writing-a-franchise-operating-standardhttps://rolstonpaul.com/media/video/one-promise-many-clinics-writing-a-franchise-operating-standard/part1.jpgOne promise, many clinics: writing a franchise operating standard that travels (Part 1 of 3)If your evidence of compliance is a tick from the person who was meant to comply, you have measured willingness to tick. A short video from the field note: One promise, many clinics: writing a franchise operating standard that travels.https://rolstonpaul.com/media/video/one-promise-many-clinics-writing-a-franchise-operating-standard/part1.mp4402026-09-02T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/one-promise-many-clinics-writing-a-franchise-operating-standard/part2.jpgHow do you standardise operations across franchise clinics? (Part 2 of 3)How do you standardise operations across franchise clinics? A short video from the field note: One promise, many clinics: writing a franchise operating standard that travels.https://rolstonpaul.com/media/video/one-promise-many-clinics-writing-a-franchise-operating-standard/part2.mp4372026-09-02T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/one-promise-many-clinics-writing-a-franchise-operating-standard/part3.jpgWhy do franchise operating manuals fail? (Part 3 of 3)Why do franchise operating manuals fail? A short video from the field note: One promise, many clinics: writing a franchise operating standard that travels.https://rolstonpaul.com/media/video/one-promise-many-clinics-writing-a-franchise-operating-standard/part3.mp4392026-09-02T00:00:00+05:30yes https://rolstonpaul.com/writing/a-performance-dashboard-people-stop-arguing-withhttps://rolstonpaul.com/media/video/a-performance-dashboard-people-stop-arguing-with/part1.jpgA performance dashboard that people stop arguing with (Part 1 of 3)A number you cannot trace back to a record is a rumour in a nicer font. A short video from the field note: A performance dashboard that people stop arguing with.https://rolstonpaul.com/media/video/a-performance-dashboard-people-stop-arguing-with/part1.mp4412026-09-03T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/a-performance-dashboard-people-stop-arguing-with/part2.jpgHow do you make an operations dashboard a single source of truth? (Part 2 of 3)How do you make an operations dashboard a single source of truth? A short video from the field note: A performance dashboard that people stop arguing with.https://rolstonpaul.com/media/video/a-performance-dashboard-people-stop-arguing-with/part2.mp4382026-09-03T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/a-performance-dashboard-people-stop-arguing-with/part3.jpgWhy do teams disagree about numbers on the same dashboard? (Part 3 of 3)Why do teams disagree about numbers on the same dashboard? A short video from the field note: A performance dashboard that people stop arguing with.https://rolstonpaul.com/media/video/a-performance-dashboard-people-stop-arguing-with/part3.mp4392026-09-03T00:00:00+05:30yes https://rolstonpaul.com/writing/a-sales-strategy-for-a-medical-businesshttps://rolstonpaul.com/media/video/a-sales-strategy-for-a-medical-business/part1.jpgA sales strategy for a medical business that survives contact with a patient (Part 1 of 3)A sales strategy for a medical business that survives contact with a patient A short video from the field note: A sales strategy for a medical business that survives contact with a patient.https://rolstonpaul.com/media/video/a-sales-strategy-for-a-medical-business/part1.mp4372026-09-04T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/a-sales-strategy-for-a-medical-business/part2.jpgWhat is a good sales strategy for a medical or aesthetic clinic? (Part 2 of 3)What is a good sales strategy for a medical or aesthetic clinic? A short video from the field note: A sales strategy for a medical business that survives contact with a patient.https://rolstonpaul.com/media/video/a-sales-strategy-for-a-medical-business/part2.mp4482026-09-04T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/a-sales-strategy-for-a-medical-business/part3.jpgHow fast should a clinic respond to a patient enquiry? (Part 3 of 3)How fast should a clinic respond to a patient enquiry? A short video from the field note: A sales strategy for a medical business that survives contact with a patient.https://rolstonpaul.com/media/video/a-sales-strategy-for-a-medical-business/part3.mp4382026-09-04T00:00:00+05:30yes https://rolstonpaul.com/writing/automating-patient-communication-not-the-relationshiphttps://rolstonpaul.com/media/video/automating-patient-communication-not-the-relationship/part1.jpgAutomating patient communication without automating the relationship (Part 1 of 3)Every automated message you send is a promise that somebody is listening at the other end of it. A short video from the field note: Automating patient communication without automating the relationship.https://rolstonpaul.com/media/video/automating-patient-communication-not-the-relationship/part1.mp4432026-09-04T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/automating-patient-communication-not-the-relationship/part2.jpgHow do you design an automated patient communication sequence? (Part 2 of 3)How do you design an automated patient communication sequence? A short video from the field note: Automating patient communication without automating the relationship.https://rolstonpaul.com/media/video/automating-patient-communication-not-the-relationship/part2.mp4382026-09-04T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/automating-patient-communication-not-the-relationship/part3.jpgWhich patient messages should never be automated? (Part 3 of 3)Which patient messages should never be automated? A short video from the field note: Automating patient communication without automating the relationship.https://rolstonpaul.com/media/video/automating-patient-communication-not-the-relationship/part3.mp4372026-09-04T00:00:00+05:30yes https://rolstonpaul.com/writing/buy-build-or-refuse-an-automation-decision-that-surviveshttps://rolstonpaul.com/media/video/buy-build-or-refuse-an-automation-decision-that-survives/part1.jpgBuy, build or refuse: an automation decision that survives the demo (Part 1 of 3)The demo is not lying to you. It is answering a question you did not ask. A short video from the field note: Buy, build or refuse: an automation decision that survives the demo.https://rolstonpaul.com/media/video/buy-build-or-refuse-an-automation-decision-that-survives/part1.mp4502026-09-04T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/buy-build-or-refuse-an-automation-decision-that-survives/part2.jpgShould a clinic buy or build automation software? (Part 2 of 3)Should a clinic buy or build automation software? A short video from the field note: Buy, build or refuse: an automation decision that survives the demo.https://rolstonpaul.com/media/video/buy-build-or-refuse-an-automation-decision-that-survives/part2.mp4372026-09-04T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/buy-build-or-refuse-an-automation-decision-that-survives/part3.jpgWhat questions should you ask before buying clinic automation? (Part 3 of 3)What questions should you ask before buying clinic automation? A short video from the field note: Buy, build or refuse: an automation decision that survives the demo.https://rolstonpaul.com/media/video/buy-build-or-refuse-an-automation-decision-that-survives/part3.mp4362026-09-04T00:00:00+05:30yes https://rolstonpaul.com/writing/complications-abroad-the-plan-you-write-firsthttps://rolstonpaul.com/media/video/complications-abroad-the-plan-you-write-first/part1.jpgComplications abroad: the medical tourism plan you write before the first patient lands (Part 1 of 3)A plan that needs somebody senior to be awake and reachable is not a plan. It is a hope with a phone number attached. A short video from the field note: Complications abroad: the medical tourism plan you write before the first patient lands.https://rolstonpaul.com/media/video/complications-abroad-the-plan-you-write-first/part1.mp4382026-09-04T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/complications-abroad-the-plan-you-write-first/part2.jpgWhat should a medical tourism complication plan include? (Part 2 of 3)What should a medical tourism complication plan include? A short video from the field note: Complications abroad: the medical tourism plan you write before the first patient lands.https://rolstonpaul.com/media/video/complications-abroad-the-plan-you-write-first/part2.mp4382026-09-04T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/complications-abroad-the-plan-you-write-first/part3.jpgWho treats complications after surgery abroad? (Part 3 of 3)Who treats complications after surgery abroad? A short video from the field note: Complications abroad: the medical tourism plan you write before the first patient lands.https://rolstonpaul.com/media/video/complications-abroad-the-plan-you-write-first/part3.mp4372026-09-04T00:00:00+05:30yes https://rolstonpaul.com/writing/cost-is-the-part-anyone-can-copyhttps://rolstonpaul.com/media/video/cost-is-the-part-anyone-can-copy/part1.jpgCost is the part anyone can copy (Part 1 of 3)The useful price is the one whose assumptions the patient can understand. A short video from the field note: Cost is the part anyone can copy.https://rolstonpaul.com/media/video/cost-is-the-part-anyone-can-copy/part1.mp4452026-09-04T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/cost-is-the-part-anyone-can-copy/part2.jpgWhat should a medical tourism quote include? (Part 2 of 3)What should a medical tourism quote include? A short video from the field note: Cost is the part anyone can copy.https://rolstonpaul.com/media/video/cost-is-the-part-anyone-can-copy/part2.mp4372026-09-04T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/cost-is-the-part-anyone-can-copy/part3.jpgCan a clinic guarantee the total cost of overseas aesthetic treatment? (Part 3 of 3)Can a clinic guarantee the total cost of overseas aesthetic treatment? A short video from the field note: Cost is the part anyone can copy.https://rolstonpaul.com/media/video/cost-is-the-part-anyone-can-copy/part3.mp4362026-09-04T00:00:00+05:30yes https://rolstonpaul.com/writing/counting-the-competitors-sizing-a-citys-clinic-markethttps://rolstonpaul.com/media/video/counting-the-competitors-sizing-a-citys-clinic-market/part1.jpgCounting the competitors: how to size a city's clinic market (Part 1 of 3)You are not sizing demand. You are sizing the gap between demand and the capacity already standing. A short video from the field note: Counting the competitors: how to size a city's clinic market.https://rolstonpaul.com/media/video/counting-the-competitors-sizing-a-citys-clinic-market/part1.mp4362026-09-04T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/counting-the-competitors-sizing-a-citys-clinic-market/part2.jpgHow do you size a local clinic market? (Part 2 of 3)How do you size a local clinic market? A short video from the field note: Counting the competitors: how to size a city's clinic market.https://rolstonpaul.com/media/video/counting-the-competitors-sizing-a-citys-clinic-market/part2.mp4392026-09-04T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/counting-the-competitors-sizing-a-citys-clinic-market/part3.jpgHow large is a clinic's realistic catchment area? (Part 3 of 3)How large is a clinic's realistic catchment area? A short video from the field note: Counting the competitors: how to size a city's clinic market.https://rolstonpaul.com/media/video/counting-the-competitors-sizing-a-citys-clinic-market/part3.mp4372026-09-04T00:00:00+05:30yes https://rolstonpaul.com/writing/each-patient-stands-alone-in-a-quality-reviewhttps://rolstonpaul.com/media/video/each-patient-stands-alone-in-a-quality-review/part1.jpgEach patient stands alone: reviewing a clinical case on its own record (Part 1 of 3)A case review is not a competition between patients. It is a comparison between one patient's care and one written standard. A short video from the field note: Each patient stands alone: reviewing a clinical case on its own record.https://rolstonpaul.com/media/video/each-patient-stands-alone-in-a-quality-review/part1.mp4472026-09-04T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/each-patient-stands-alone-in-a-quality-review/part2.jpgWhat is the right method for reviewing a clinical case? (Part 2 of 3)What is the right method for reviewing a clinical case? A short video from the field note: Each patient stands alone: reviewing a clinical case on its own record.https://rolstonpaul.com/media/video/each-patient-stands-alone-in-a-quality-review/part2.mp4372026-09-04T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/each-patient-stands-alone-in-a-quality-review/part3.jpgWhy should cases not be compared with each other in a quality review? (Part 3 of 3)Why should cases not be compared with each other in a quality review? A short video from the field note: Each patient stands alone: reviewing a clinical case on its own record.https://rolstonpaul.com/media/video/each-patient-stands-alone-in-a-quality-review/part3.mp4382026-09-04T00:00:00+05:30yes https://rolstonpaul.com/writing/feedback-a-surgeon-will-accepthttps://rolstonpaul.com/media/video/feedback-a-surgeon-will-accept/part1.jpgFeedback a surgeon will accept (Part 1 of 3)Feedback a surgeon can argue with is not feedback. It is a difference of opinion with a reporting line attached. A short video from the field note: Feedback a surgeon will accept.https://rolstonpaul.com/media/video/feedback-a-surgeon-will-accept/part1.mp4342026-09-04T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/feedback-a-surgeon-will-accept/part2.jpgHow do you give feedback to a surgeon so that it is accepted? (Part 2 of 3)How do you give feedback to a surgeon so that it is accepted? A short video from the field note: Feedback a surgeon will accept.https://rolstonpaul.com/media/video/feedback-a-surgeon-will-accept/part2.mp4382026-09-04T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/feedback-a-surgeon-will-accept/part3.jpgWhy do surgeons reject feedback? (Part 3 of 3)Why do surgeons reject feedback? A short video from the field note: Feedback a surgeon will accept.https://rolstonpaul.com/media/video/feedback-a-surgeon-will-accept/part3.mp4362026-09-04T00:00:00+05:30yes https://rolstonpaul.com/writing/invariants-and-local-choices-the-two-lists-a-standard-needshttps://rolstonpaul.com/media/video/invariants-and-local-choices-the-two-lists-a-standard-needs/part1.jpgInvariants and local choices: the only two lists a franchise standard needs (Part 1 of 3)A rule you would not enforce against your strongest site is not a standard. It is an opinion with a document number. A short video from the field note: Invariants and local choices: the only two lists a franchise standard needs.https://rolstonpaul.com/media/video/invariants-and-local-choices-the-two-lists-a-standard-needs/part1.mp4362026-09-04T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/invariants-and-local-choices-the-two-lists-a-standard-needs/part2.jpgWhat is the difference between franchise brand standards and local adaptation? (Part 2 of 3)What is the difference between franchise brand standards and local adaptation? A short video from the field note: Invariants and local choices: the only two lists a franchise standard needs.https://rolstonpaul.com/media/video/invariants-and-local-choices-the-two-lists-a-standard-needs/part2.mp4422026-09-04T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/invariants-and-local-choices-the-two-lists-a-standard-needs/part3.jpgHow do you decide which franchise standards can be adapted locally? (Part 3 of 3)How do you decide which franchise standards can be adapted locally? A short video from the field note: Invariants and local choices: the only two lists a franchise standard needs.https://rolstonpaul.com/media/video/invariants-and-local-choices-the-two-lists-a-standard-needs/part3.mp4382026-09-04T00:00:00+05:30yes https://rolstonpaul.com/writing/rebuilding-an-operations-manual-six-volumes-one-voicehttps://rolstonpaul.com/media/video/rebuilding-an-operations-manual-six-volumes-one-voice/part1.jpgRebuilding an operations manual: six volumes, one voice (Part 1 of 3)A manual in six voices is not one standard written six times. It is six standards, and people will use whichever one is nearest to hand. A short video from the field note: Rebuilding an operations manual: six volumes, one voice.https://rolstonpaul.com/media/video/rebuilding-an-operations-manual-six-volumes-one-voice/part1.mp4472026-09-04T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/rebuilding-an-operations-manual-six-volumes-one-voice/part2.jpgHow should an operations manual for a clinic network be structured? (Part 2 of 3)How should an operations manual for a clinic network be structured? A short video from the field note: Rebuilding an operations manual: six volumes, one voice.https://rolstonpaul.com/media/video/rebuilding-an-operations-manual-six-volumes-one-voice/part2.mp4392026-09-04T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/rebuilding-an-operations-manual-six-volumes-one-voice/part3.jpgWhy do clinic operations manuals end up in several volumes? (Part 3 of 3)Why do clinic operations manuals end up in several volumes? A short video from the field note: Rebuilding an operations manual: six volumes, one voice.https://rolstonpaul.com/media/video/rebuilding-an-operations-manual-six-volumes-one-voice/part3.mp4412026-09-04T00:00:00+05:30yes https://rolstonpaul.com/writing/reviewing-a-surgeon-you-have-never-met-the-evidencehttps://rolstonpaul.com/media/video/reviewing-a-surgeon-you-have-never-met-the-evidence/part1.jpgReviewing a surgeon you have never met: the evidence pack (Part 1 of 3)A missing record is not missing information. It is information. A short video from the field note: Reviewing a surgeon you have never met: the evidence pack.https://rolstonpaul.com/media/video/reviewing-a-surgeon-you-have-never-met-the-evidence/part1.mp4452026-09-04T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/reviewing-a-surgeon-you-have-never-met-the-evidence/part2.jpgWhat evidence do you need to review a surgeon remotely? (Part 2 of 3)What evidence do you need to review a surgeon remotely? A short video from the field note: Reviewing a surgeon you have never met: the evidence pack.https://rolstonpaul.com/media/video/reviewing-a-surgeon-you-have-never-met-the-evidence/part2.mp4382026-09-04T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/reviewing-a-surgeon-you-have-never-met-the-evidence/part3.jpgCan a remote review actually judge surgical skill? (Part 3 of 3)Can a remote review actually judge surgical skill? A short video from the field note: Reviewing a surgeon you have never met: the evidence pack.https://rolstonpaul.com/media/video/reviewing-a-surgeon-you-have-never-met-the-evidence/part3.mp4402026-09-04T00:00:00+05:30yes https://rolstonpaul.com/writing/the-first-call-an-inbound-script-that-respects-the-patienthttps://rolstonpaul.com/media/video/the-first-call-an-inbound-script-that-respects-the-patient/part1.jpgThe first call: an inbound script that respects the patient (Part 1 of 3)The next administrative field should not interrupt the concern the patient is trying to explain. A short video from the field note: The first call: an inbound script that respects the patient.https://rolstonpaul.com/media/video/the-first-call-an-inbound-script-that-respects-the-patient/part1.mp4462026-09-04T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/the-first-call-an-inbound-script-that-respects-the-patient/part2.jpgWhat should an inbound call script for a medical clinic include? (Part 2 of 3)What should an inbound call script for a medical clinic include? A short video from the field note: The first call: an inbound script that respects the patient.https://rolstonpaul.com/media/video/the-first-call-an-inbound-script-that-respects-the-patient/part2.mp4382026-09-04T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/the-first-call-an-inbound-script-that-respects-the-patient/part3.jpgHow should a receptionist open a call with a new patient? (Part 3 of 3)How should a receptionist open a call with a new patient? A short video from the field note: The first call: an inbound script that respects the patient.https://rolstonpaul.com/media/video/the-first-call-an-inbound-script-that-respects-the-patient/part3.mp4372026-09-04T00:00:00+05:30yes https://rolstonpaul.com/writing/the-five-part-instruction-trigger-owner-action-proof-escalationhttps://rolstonpaul.com/media/video/the-five-part-instruction-trigger-owner-action-proof-escalation/part1.jpgThe five-part instruction: trigger, owner, action, proof, escalation (Part 1 of 3)An escalation route that requires courage to use is not a route, it is a trap with a phone number written on it. A short video from the field note: The five-part instruction: trigger, owner, action, proof, escalation.https://rolstonpaul.com/media/video/the-five-part-instruction-trigger-owner-action-proof-escalation/part1.mp4492026-09-04T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/the-five-part-instruction-trigger-owner-action-proof-escalation/part2.jpgHow do you write a clinical SOP? (Part 2 of 3)How do you write a clinical SOP? A short video from the field note: The five-part instruction: trigger, owner, action, proof, escalation.https://rolstonpaul.com/media/video/the-five-part-instruction-trigger-owner-action-proof-escalation/part2.mp4372026-09-04T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/the-five-part-instruction-trigger-owner-action-proof-escalation/part3.jpgWhy do clinical SOPs get ignored? (Part 3 of 3)Why do clinical SOPs get ignored? A short video from the field note: The five-part instruction: trigger, owner, action, proof, escalation.https://rolstonpaul.com/media/video/the-five-part-instruction-trigger-owner-action-proof-escalation/part3.mp4382026-09-04T00:00:00+05:30yes https://rolstonpaul.com/writing/version-control-for-humans-updating-a-procedurehttps://rolstonpaul.com/media/video/version-control-for-humans-updating-a-procedure/part1.jpgVersion control for humans: how clinics actually update a procedure (Part 1 of 3)A version number tells you a document changed. It does not tell you that one person changed what they do. A short video from the field note: Version control for humans: how clinics actually update a procedure.https://rolstonpaul.com/media/video/version-control-for-humans-updating-a-procedure/part1.mp4452026-09-04T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/version-control-for-humans-updating-a-procedure/part2.jpgHow do you manage SOP version control in a healthcare setting? (Part 2 of 3)How do you manage SOP version control in a healthcare setting? A short video from the field note: Version control for humans: how clinics actually update a procedure.https://rolstonpaul.com/media/video/version-control-for-humans-updating-a-procedure/part2.mp4392026-09-04T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/version-control-for-humans-updating-a-procedure/part3.jpgHow often should clinical procedures be reviewed? (Part 3 of 3)How often should clinical procedures be reviewed? A short video from the field note: Version control for humans: how clinics actually update a procedure.https://rolstonpaul.com/media/video/version-control-for-humans-updating-a-procedure/part3.mp4372026-09-04T00:00:00+05:30yes https://rolstonpaul.com/writing/the-support-desk-is-a-clinical-quality-metric-responsehttps://rolstonpaul.com/media/video/the-support-desk-is-a-clinical-quality-metric-response/part1.jpgThe support desk is a clinical quality metric: response time in a franchise network (Part 1 of 3)A number that mixes urgent and routine will always look acceptable and always hide the failure you care about. A short video from the field note: The support desk is a clinical quality metric: response time in a franchise network.https://rolstonpaul.com/media/video/the-support-desk-is-a-clinical-quality-metric-response/part1.mp4402026-09-10T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/the-support-desk-is-a-clinical-quality-metric-response/part2.jpgWhy treat support desk response time as a clinical metric? (Part 2 of 3)Why treat support desk response time as a clinical metric? A short video from the field note: The support desk is a clinical quality metric: response time in a franchise network.https://rolstonpaul.com/media/video/the-support-desk-is-a-clinical-quality-metric-response/part2.mp4362026-09-10T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/the-support-desk-is-a-clinical-quality-metric-response/part3.jpgWhat is a reasonable response target for a clinical query? (Part 3 of 3)What is a reasonable response target for a clinical query? A short video from the field note: The support desk is a clinical quality metric: response time in a franchise network.https://rolstonpaul.com/media/video/the-support-desk-is-a-clinical-quality-metric-response/part3.mp4362026-09-10T00:00:00+05:30yes https://rolstonpaul.com/writing/the-franchisee-scorecard-five-numbers-one-page-no-colourhttps://rolstonpaul.com/media/video/the-franchisee-scorecard-five-numbers-one-page-no-colour/part1.jpgThe franchisee scorecard: five numbers, one page, no colour coding (Part 1 of 3)The purpose of the page is to produce a question, not a verdict. A short video from the field note: The franchisee scorecard: five numbers, one page, no colour coding.https://rolstonpaul.com/media/video/the-franchisee-scorecard-five-numbers-one-page-no-colour/part1.mp4372026-09-11T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/the-franchisee-scorecard-five-numbers-one-page-no-colour/part2.jpgWhy only five numbers on a franchisee scorecard? (Part 2 of 3)Why only five numbers on a franchisee scorecard? A short video from the field note: The franchisee scorecard: five numbers, one page, no colour coding.https://rolstonpaul.com/media/video/the-franchisee-scorecard-five-numbers-one-page-no-colour/part2.mp4362026-09-11T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/the-franchisee-scorecard-five-numbers-one-page-no-colour/part3.jpgWhat is wrong with red, amber and green? (Part 3 of 3)What is wrong with red, amber and green? A short video from the field note: The franchisee scorecard: five numbers, one page, no colour coding.https://rolstonpaul.com/media/video/the-franchisee-scorecard-five-numbers-one-page-no-colour/part3.mp4332026-09-11T00:00:00+05:30yes https://rolstonpaul.com/writing/the-nine-numbers-i-want-from-every-surgical-sessionhttps://rolstonpaul.com/media/video/the-nine-numbers-i-want-from-every-surgical-session/part1.jpgThe nine numbers I want from every surgical session (Part 1 of 3)A field that is always filled in the same way is not collecting anything. It is producing reassurance. A short video from the field note: The nine numbers I want from every surgical session.https://rolstonpaul.com/media/video/the-nine-numbers-i-want-from-every-surgical-session/part1.mp4432026-09-14T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/the-nine-numbers-i-want-from-every-surgical-session/part2.jpgWhy record session numbers at all if the clinical note already exists? (Part 2 of 3)Why record session numbers at all if the clinical note already exists? A short video from the field note: The nine numbers I want from every surgical session.https://rolstonpaul.com/media/video/the-nine-numbers-i-want-from-every-surgical-session/part2.mp4342026-09-14T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/the-nine-numbers-i-want-from-every-surgical-session/part3.jpgWho should fill in the session record? (Part 3 of 3)Who should fill in the session record? A short video from the field note: The nine numbers I want from every surgical session.https://rolstonpaul.com/media/video/the-nine-numbers-i-want-from-every-surgical-session/part3.mp4292026-09-14T00:00:00+05:30yes https://rolstonpaul.com/writing/reading-a-franchise-network-through-its-whatsapp-groupshttps://rolstonpaul.com/media/video/reading-a-franchise-network-through-its-whatsapp-groups/part1.jpgReading a franchise network through its WhatsApp groups (Part 1 of 3)The first time a chat message turns up in a performance review, the real conversation moves somewhere you cannot read. A short video from the field note: Reading a franchise network through its WhatsApp groups.https://rolstonpaul.com/media/video/reading-a-franchise-network-through-its-whatsapp-groups/part1.mp4432026-09-15T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/reading-a-franchise-network-through-its-whatsapp-groups/part2.jpgHow do you analyse a chat group for operations problems? (Part 2 of 3)How do you analyse a chat group for operations problems? A short video from the field note: Reading a franchise network through its WhatsApp groups.https://rolstonpaul.com/media/video/reading-a-franchise-network-through-its-whatsapp-groups/part2.mp4402026-09-15T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/reading-a-franchise-network-through-its-whatsapp-groups/part3.jpgIs it ethical to read staff WhatsApp groups for operational analysis? (Part 3 of 3)Is it ethical to read staff WhatsApp groups for operational analysis? A short video from the field note: Reading a franchise network through its WhatsApp groups.https://rolstonpaul.com/media/video/reading-a-franchise-network-through-its-whatsapp-groups/part3.mp4422026-09-15T00:00:00+05:30yes https://rolstonpaul.com/writing/accreditation-as-a-roadmap-nabh-first-jci-later-andhttps://rolstonpaul.com/media/video/accreditation-as-a-roadmap-nabh-first-jci-later-and/part1.jpgNABH or JCI first? Build the accreditation roadmap around the service (Part 1 of 3)The roadmap should tell the team what work changes, who owns it and how the change is checked. A short video from the field note: NABH or JCI first? Build the accreditation roadmap around the service.https://rolstonpaul.com/media/video/accreditation-as-a-roadmap-nabh-first-jci-later-and/part1.mp4452026-09-16T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/accreditation-as-a-roadmap-nabh-first-jci-later-and/part2.jpgShould an Indian hospital choose NABH or JCI accreditation first? (Part 2 of 3)Should an Indian hospital choose NABH or JCI accreditation first? A short video from the field note: NABH or JCI first? Build the accreditation roadmap around the service.https://rolstonpaul.com/media/video/accreditation-as-a-roadmap-nabh-first-jci-later-and/part2.mp4432026-09-16T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/accreditation-as-a-roadmap-nabh-first-jci-later-and/part3.jpgWhat should an accreditation gap register contain? (Part 3 of 3)What should an accreditation gap register contain? A short video from the field note: NABH or JCI first? Build the accreditation roadmap around the service.https://rolstonpaul.com/media/video/accreditation-as-a-roadmap-nabh-first-jci-later-and/part3.mp4402026-09-16T00:00:00+05:30yes https://rolstonpaul.com/writing/call-calibration-how-a-team-agrees-what-good-soundshttps://rolstonpaul.com/media/video/call-calibration-how-a-team-agrees-what-good-sounds/part1.jpgCall calibration for international patient enquiries (Part 1 of 3)Agreement needs a reason that the next reviewer can inspect. A short video from the field note: Call calibration for international patient enquiries.https://rolstonpaul.com/media/video/call-calibration-how-a-team-agrees-what-good-sounds/part1.mp4442026-09-17T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/call-calibration-how-a-team-agrees-what-good-sounds/part2.jpgWhat should a call calibration session achieve? (Part 2 of 3)What should a call calibration session achieve? A short video from the field note: Call calibration for international patient enquiries.https://rolstonpaul.com/media/video/call-calibration-how-a-team-agrees-what-good-sounds/part2.mp4382026-09-17T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/call-calibration-how-a-team-agrees-what-good-sounds/part3.jpgWho should decide whether a patient coordinator gave acceptable clinical information? (Part 3 of 3)Who should decide whether a patient coordinator gave acceptable clinical information? A short video from the field note: Call calibration for international patient enquiries.https://rolstonpaul.com/media/video/call-calibration-how-a-team-agrees-what-good-sounds/part3.mp4412026-09-17T00:00:00+05:30yes https://rolstonpaul.com/writing/rebuttals-are-not-scripts-objections-with-honesty-intacthttps://rolstonpaul.com/media/video/rebuttals-are-not-scripts-objections-with-honesty-intact/part1.jpgHandling medical sales objections without outrunning the evidence (Part 1 of 3)A concern is information about the decision still to be made. A short video from the field note: Handling medical sales objections without outrunning the evidence.https://rolstonpaul.com/media/video/rebuttals-are-not-scripts-objections-with-honesty-intact/part1.mp4392026-09-17T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/rebuttals-are-not-scripts-objections-with-honesty-intact/part2.jpgHow should a medical service handle a patient's objection? (Part 2 of 3)How should a medical service handle a patient's objection? A short video from the field note: Handling medical sales objections without outrunning the evidence.https://rolstonpaul.com/media/video/rebuttals-are-not-scripts-objections-with-honesty-intact/part2.mp4392026-09-17T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/rebuttals-are-not-scripts-objections-with-honesty-intact/part3.jpgShould every objection have a scripted response? (Part 3 of 3)Should every objection have a scripted response? A short video from the field note: Handling medical sales objections without outrunning the evidence.https://rolstonpaul.com/media/video/rebuttals-are-not-scripts-objections-with-honesty-intact/part3.mp4382026-09-17T00:00:00+05:30yes https://rolstonpaul.com/writing/records-that-travel-home-aftercare-designed-for-the-flighthttps://rolstonpaul.com/media/video/records-that-travel-home-aftercare-designed-for-the-flight/part1.jpgMedical tourism aftercare: the records that must travel home (Part 1 of 3)A record has to be usable where the next decision happens. A short video from the field note: Medical tourism aftercare: the records that must travel home.https://rolstonpaul.com/media/video/records-that-travel-home-aftercare-designed-for-the-flight/part1.mp4432026-09-18T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/records-that-travel-home-aftercare-designed-for-the-flight/part2.jpgWhat should an Operations Head check in a medical tourism aftercare handover? (Part 2 of 3)What should an Operations Head check in a medical tourism aftercare handover? A short video from the field note: Medical tourism aftercare: the records that must travel home.https://rolstonpaul.com/media/video/records-that-travel-home-aftercare-designed-for-the-flight/part2.mp4402026-09-18T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/records-that-travel-home-aftercare-designed-for-the-flight/part3.jpgDoes sending a discharge document complete the aftercare handover? (Part 3 of 3)Does sending a discharge document complete the aftercare handover? A short video from the field note: Medical tourism aftercare: the records that must travel home.https://rolstonpaul.com/media/video/records-that-travel-home-aftercare-designed-for-the-flight/part3.mp4412026-09-18T00:00:00+05:30yes https://rolstonpaul.com/writing/transparent-written-pricing-the-document-that-changes-a-medicalhttps://rolstonpaul.com/media/video/transparent-written-pricing-the-document-that-changes-a-medical/part1.jpgTransparent medical tourism pricing starts with a written scope (Part 1 of 3)A price needs a scope that both sides can point to. A short video from the field note: Transparent medical tourism pricing starts with a written scope.https://rolstonpaul.com/media/video/transparent-written-pricing-the-document-that-changes-a-medical/part1.mp4422026-09-21T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/transparent-written-pricing-the-document-that-changes-a-medical/part2.jpgWhat makes a medical tourism quotation transparent? (Part 2 of 3)What makes a medical tourism quotation transparent? A short video from the field note: Transparent medical tourism pricing starts with a written scope.https://rolstonpaul.com/media/video/transparent-written-pricing-the-document-that-changes-a-medical/part2.mp4412026-09-21T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/transparent-written-pricing-the-document-that-changes-a-medical/part3.jpgShould an international patient receive a fixed price before clinical assessment? (Part 3 of 3)Should an international patient receive a fixed price before clinical assessment? A short video from the field note: Transparent medical tourism pricing starts with a written scope.https://rolstonpaul.com/media/video/transparent-written-pricing-the-document-that-changes-a-medical/part3.mp4392026-09-21T00:00:00+05:30yes https://rolstonpaul.com/writing/selling-medical-travel-to-india-on-a-standard-patients-can-checkhttps://rolstonpaul.com/media/video/selling-medical-travel-to-india-on-a-standard-patients-can-check/part1.jpgHow India sells medical travel on a standard patients can check (Part 1 of 3)Sell every patient the decision you would defend in front of their own doctor. A short video from the field note: How India sells medical travel on a standard patients can check.https://rolstonpaul.com/media/video/selling-medical-travel-to-india-on-a-standard-patients-can-check/part1.mp4362026-09-22T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/selling-medical-travel-to-india-on-a-standard-patients-can-check/part2.jpgWhat should an ethical sales process for international patients travelling to India in... (Part 2 of 3)What should an ethical sales process for international patients travelling to India include? A short video from the field note: How India sells medical travel on a standard patients can check.https://rolstonpaul.com/media/video/selling-medical-travel-to-india-on-a-standard-patients-can-check/part2.mp4442026-09-22T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/selling-medical-travel-to-india-on-a-standard-patients-can-check/part3.jpgAre time-limited offers acceptable when selling medical or aesthetic treatment? (Part 3 of 3)Are time-limited offers acceptable when selling medical or aesthetic treatment? A short video from the field note: How India sells medical travel on a standard patients can check.https://rolstonpaul.com/media/video/selling-medical-travel-to-india-on-a-standard-patients-can-check/part3.mp4402026-09-22T00:00:00+05:30yes https://rolstonpaul.com/writing/the-after-action-review-adapted-for-the-operating-theatrehttps://rolstonpaul.com/media/video/the-after-action-review-adapted-for-the-operating-theatre/part1.jpgThe after-action review, adapted for the operating theatre (Part 1 of 3)A review that ends without an owner is only a conversation. A short video from the field note: The after-action review, adapted for the operating theatre.https://rolstonpaul.com/media/video/the-after-action-review-adapted-for-the-operating-theatre/part1.mp4472026-09-22T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/the-after-action-review-adapted-for-the-operating-theatre/part2.jpgWhat is an after-action review for a surgical team? (Part 2 of 3)What is an after-action review for a surgical team? A short video from the field note: The after-action review, adapted for the operating theatre.https://rolstonpaul.com/media/video/the-after-action-review-adapted-for-the-operating-theatre/part2.mp4352026-09-22T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/the-after-action-review-adapted-for-the-operating-theatre/part3.jpgDoes an after-action review judge the surgeon's clinical decisions? (Part 3 of 3)Does an after-action review judge the surgeon's clinical decisions? A short video from the field note: The after-action review, adapted for the operating theatre.https://rolstonpaul.com/media/video/the-after-action-review-adapted-for-the-operating-theatre/part3.mp4412026-09-22T00:00:00+05:30yes https://rolstonpaul.com/writing/aeo-and-geo-for-a-clinic-the-operator-shttps://rolstonpaul.com/media/video/aeo-and-geo-for-a-clinic-the-operator-s/part1.jpgAEO and GEO for a clinic: the operator's checklist (Part 1 of 3)A clinic page should answer what a patient would ask a clinician, and show who checked it. A short video from the field note: AEO and GEO for a clinic: the operator's checklist.https://rolstonpaul.com/media/video/aeo-and-geo-for-a-clinic-the-operator-s/part1.mp4412026-09-24T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/aeo-and-geo-for-a-clinic-the-operator-s/part2.jpgWhat is answer engine optimisation for a clinic website? (Part 2 of 3)What is answer engine optimisation for a clinic website? A short video from the field note: AEO and GEO for a clinic: the operator's checklist.https://rolstonpaul.com/media/video/aeo-and-geo-for-a-clinic-the-operator-s/part2.mp4392026-09-24T00:00:00+05:30yeshttps://rolstonpaul.com/media/video/aeo-and-geo-for-a-clinic-the-operator-s/part3.jpgDoes a clinic need special AI files or markup to appear in AI answers? (Part 3 of 3)Does a clinic need special AI files or markup to appear in AI answers? A short video from the field note: AEO and GEO for a clinic: the operator's checklist.https://rolstonpaul.com/media/video/aeo-and-geo-for-a-clinic-the-operator-s/part3.mp4402026-09-24T00:00:00+05:30yes https://rolstonpaul.com/videoshttps://rolstonpaul.com/media/video/deep-dives/clinical-quality-systems.jpgClinical Quality in Indian Medical Travel: Evidence a Patient Abroad Can CheckA deep dive joining the field notes: Each patient stands alone: reviewing a clinical case on its own record; Feedback a surgeon will accept; Reviewing surgical quality when you cannot be in the room; Reviewing a surgeon you have never met: the evidence pack.https://rolstonpaul.com/media/video/deep-dives/clinical-quality-systems.mp4487yeshttps://rolstonpaul.com/media/video/deep-dives/clinical-quality-systems-2.jpgClinical Quality in Indian Medical Travel: Evidence a Patient Abroad Can CheckA deep dive joining the field notes: The nine numbers I want from every surgical session; The consultation is a clinical event; NABH or JCI first? Build the accreditation roadmap around the service; What a doctor's certification file should prove.https://rolstonpaul.com/media/video/deep-dives/clinical-quality-systems-2.mp4527yeshttps://rolstonpaul.com/media/video/deep-dives/competitive-intelligence.jpgReading a Clinic Market in India: Census, Competitors and SearchA deep dive joining the field notes: AEO and GEO for a clinic: the operator's checklist; Counting the competitors: how to size a city's clinic market; Reading an industry census like an operator.https://rolstonpaul.com/media/video/deep-dives/competitive-intelligence.mp4465yeshttps://rolstonpaul.com/media/video/deep-dives/contact-centre-and-patient-journey.jpgFrom First Call to Surgery: The Patient Journey in Indian Medical TravelA deep dive joining the field notes: Call calibration for international patient enquiries; The first call: an inbound script that respects the patient; Handling medical sales objections without outrunning the evidence; Lead to surgery: the seven handoffs where clinics lose patients.https://rolstonpaul.com/media/video/deep-dives/contact-centre-and-patient-journey.mp4487yeshttps://rolstonpaul.com/media/video/deep-dives/franchise-operations.jpgOne Standard Across Many Clinics: Franchise Operations in Indian HealthcareA deep dive joining the field notes: One promise, many clinics: writing a franchise operating standard that travels; What a doctor training calendar actually has to solve; Invariants and local choices: the only two lists a franchise standard needs; The franchisee scorecard: five numbers, one page, no colour coding.https://rolstonpaul.com/media/video/deep-dives/franchise-operations.mp4532yeshttps://rolstonpaul.com/media/video/deep-dives/leadership.jpgLeading Clinical Operations: Field Notes from Indian Medical TravelA deep dive joining the field notes: The after-action review, adapted for the operating theatre; Operating discipline for people who run clinics; How I map an organisation in one notebook page.https://rolstonpaul.com/media/video/deep-dives/leadership.mp4490yeshttps://rolstonpaul.com/media/video/deep-dives/medical-travel.jpgMedical Travel to India: Pricing, Records and Aftercare a Patient Can CheckA deep dive joining the field notes: Complications abroad: the medical tourism plan you write before the first patient lands; Medical tourism aftercare: the records that must travel home; Transparent medical tourism pricing starts with a written scope; The trust gap is the market: how India can earn medical travel leadership.https://rolstonpaul.com/media/video/deep-dives/medical-travel.mp4493yeshttps://rolstonpaul.com/media/video/deep-dives/operations-automation.jpgAutomation in Indian Clinics: What to Automate and What to Keep HumanA deep dive joining the field notes: A performance dashboard that people stop arguing with; Automating patient communication without automating the relationship; Buy, build or refuse: an automation decision that survives the demo; A second surgical platform makes the business case harder.https://rolstonpaul.com/media/video/deep-dives/operations-automation.mp4526yeshttps://rolstonpaul.com/media/video/deep-dives/process-sop-design.jpgWhy Clinical SOPs Fail and How Indian Clinics Write Procedures That HoldA deep dive joining the field notes: Rebuilding an operations manual: six volumes, one voice; The five-part instruction: trigger, owner, action, proof, escalation; Version control for humans: how clinics actually update a procedure; Why clinical SOPs fail, and the one change that fixes it.https://rolstonpaul.com/media/video/deep-dives/process-sop-design.mp4488yes